Product Returns
Item(s) may be returned within 30 days of delivery date for full credit.
Returns requested outside of our standard return period may be denied or subject to restocking fees.
Special order item(s) cannot be returned or refunded.
All items will need a return merchandise authorization (RMA).
RMAs are valid for 30 days. Return shipments that are not initiated within the 30-day time limit will not be accepted and will be returned to the sender.
Item(s) must be returned unused in original and resalable condition.
No stickers, markings or labels can be added to the product or box
All original packaging and accessories must be undamaged, unused, and returned with the unit.
All manuals, documentation and applicable calibration certificates must be returned and unaltered.
We reserve the right to withhold credit or charge a fee for item(s) that do not meet these requirements.
Credit will be issued once the item(s) is received, inspected, and approved.
Shipping costs are non-refundable.
Calibration services on new products are non-refundable.
Customer is responsible for the cost of return shipping charges, unless the return is due to a shipping error.

Returns Process
All merchandise returns require a return merchandise authorization (RMA). Any returns received without an RMA will be refused or charged a restocking fee.

Request a Return Merchandise Authorization (RMA)
To request an RMA, please contact our Customer Service team.
0812-0645-9967 (Monday – Friday, 8am – 7pm EST)
OR Email: [email protected]
Please have the following information ready:
Date of purchase
P.O. number
Invoice number and/or Order number
Reason for the return
Prepare the item(s) for shipment
Carefully package the item(s) to prevent damage during shipping.
Include a copy of the original packing slip with the reason for return written on the packing slip.
Write your RMA number on the outside of the shipping package or include on shipping label. (Do not write on the manufacturer’s packaging)

Once we receive your return, the item(s) will be inspected. We will notify you immediately of the status of your return.

Damaged or Defective Products
If your order was broken in shipment or if items are defective, our customer service department will assist you with a refund or replacement.

Damaged Items
If your order arrived damaged, please contact Our customer service within 1-2 business days. We ask that you provide photos of the defect for each affected item, as well as pictures of the packaging and delivery box. We will process a replacement order for all affected products.

Defective or Warranty Related Issues
If your items arrived defective or broke within the warranty period, please contact our customer service immediately. It may be necessary to first contact the manufacturer for technical support—it is common for new products to be configured prior to use or simply need a setting change. Upon confirmation that an item is defective, We will provide an RMA and specific instructions for return

NOTE: We will handle all warranty claims for you. We never ask you to contact the manufacturer directly.

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